What You'll Learn Inside

  • How to solve the 3 big IoT challenges that are keeping most companies from transitioning successfully into an aftermarket smart services leader
  • The #1 mistake you must avoid when developing your aftermarket IoT product (get this wrong, and you’ll leave the door wide open for competitors)
  • How to reduce the risks of going to market with a new or existing aftermarket smart service offering
  • Keys for using the Service Design methodology to expose gaps and identify operational investments that will be needed for aftermarket services success
  • 4 case studies across 3 different industries that demonstrate how companies are leveraging IoT to disrupt industry traditions, gain market share, and become irreplaceable to their customers. 

Productive Edge A Customer Experience, Digital Strategy and Technology services company headquartered in Chicago, IL with enterprise Fortune 1000 partners around the world.